This glossary has two groups: Attributes and Metrics. Each group contains categories. Select any category to see the Measures, Definitions, and Formulas.
You can view the glossary as an alphabetized pdf and print it from your pdf viewer.
Attributes Group
Adjuster Attributes
|
Measure |
Definition |
|---|---|
| Last Adjuster |
An adjuster is the person who typically works in an insurance company and manages the claim on behalf of that company. The last adjuster is the most recent person assigned to manage a claim. (Folder Path in CCC® Analytics: Attributes > Adjuster) |
|
Last Adjuster State |
The state to which the Adjuster is registered in CCC's systems. (Folder Path in CCC® Analytics: Attributes > Adjuster) |
Appraiser Attributes
| Measure | Definition | Formula |
|---|---|---|
| Appraiser | The Appraiser is the actual staff appraiser, repair facility, or independent appraisal company that generated estimates or supplements for a given insurance company. The list will display the concatenated appraiser name and appraiser Login ID for staff appraisers. For repair facilities and independent appraiser companies, the list will display the company’s name. (Folder Path in CCC® Analytics: Attributes > Appraiser) | All data for a single vehicle appraisal will be tied back to the appraiser that generated the original estimate of record (i.e. supplements written by that appraiser for his/her own estimates as well as supplements written by other appraiser(s) for his/her own estimates will be tied back to the appraiser that wrote the original estimate of record). |
| Appraiser State | The geographical state location of the appraiser. The Appraiser State is based on the address maintained for that repair facility or independent appraisal company, by the claim office to which the staff appraiser’s Pathways license is tied, or from which the non-Pathways appraiser received the appraisal assignment. (Folder Path in CCC® Analytics: Attributes > Appraiser) | -- |
| Appraiser Type | Identifies the ‘type’ of appraiser that generated the appraisal. Types include: (Staff Appraiser, Repair Facility, Independent Appraiser). (Folder Path in CCC® Analytics: Attributes > Appraiser) | -- |
Claim Detail Attributes
| Measure | Definition | Formula |
|---|---|---|
| Final Valuation Amt | This is the Valuation Amount plus all adjustments processed by CCC. (Folder Path in CCC® Analytics: Attributes > Claim Detail) | Valuation Amt + Condition Adj Amt + PreTax Adj Amt + PostTax Adj Amt + Sales Tax Amt + Refurb Amt |
| Total Loss Threshold Exceeded Indicator |
This attribute refers to whether the repair cost of an appraisal/claim has exceeded the Total Loss Threshold Amt. The values for this attribute are:
(Folder Path in CCC® Analytics: Attributes > Claim Detail) |
-- |
Claim Folder Detail Attributes
| Measure | Description | Formula |
|---|---|---|
| Assignment Type |
The Type of Assignment sent to the appraiser. Type include:
(Folder Path in CCC® Analytics: Attributes > Claim Folder Detail) |
-- |
| Claim Folder Status |
The current status of the CCC Autoverse Claim folder. Values include:
(Folder Path in CCC® Analytics: Attributes > Claim Folder Detail) |
-- |
| Claim Folder Total Loss Flag |
The current Total Loss Flag based on the CCC Autoverse Claim folder:
(Folder Path in CCC® Analytics: Attributes > Claim Folder Detail) |
-- |
| Claim Folder Total Loss Status |
The current Total Loss status based on the CCC Autoverse Claim folder. Values include:
(Folder Path in CCC® Analytics: Attributes > Claim Folder Detail) |
--
|
Claim Type Attributes
| Measure | Definition | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Claim Category |
Claim Category is a grouping of Claim Type into Structural, Vehicle, Other or Unknown. (Folder Path in CCC® Analytics: Attributes > Claim Type) |
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| Claim Type |
Claim Type is an attribute that reflects the type of claim appraised. Values include:
(Folder Path in CCC® Analytics: Attributes > Claim Type) |
|||||||||||||||
| Claim Type Detail |
Claim Type Detail is an attribute that gives more detail to the Claim Type. Values for "Vehicle" Claim Type include:
(Folder Path in CCC® Analytics: Attributes > Claim Type) |
Company Attributes
| Measure | Description |
|---|---|
| Claim Office Branch Code |
The alphanumeric value assigned to claim office by the insurance company to identify that office with a code identifiable within their company. (Folder Path in CCC® Analytics: Attributes > Company) |
| Company | This set of attributes that refer to the insuring company for whom estimates and supplements were generated. The prompt window within Analytics displays the hierarchy of the company as set up and maintained in CCC’s Front Office System. This hierarchy includes all locations to which data is tied, as well as all locations at levels above the lowest level locations. Levels within the hierarchy are identified as Level 2 through Level 6, with the Lowest Level Location reflecting the lowest level in a particular branch of a hierarchy to which data is tied. (Folder Path in CCC® Analytics: Attributes > Company) |
| Lowest Level Location |
The name given to the insurance office location to which the data for a given appraisal/claim is tied. (Folder Path in CCC® Analytics: Attributes > Company) |
IMG Attributes
| Measure | Definition | Formula |
|---|---|---|
| Appointment Created Date | The date and time the last Appointment was created. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| AsgnRetrieve Date | The date and time the assignment was retrieved by the appraiser. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| AsgnSent Date | The date and time the original estimate assignment was sent from the insurance company to the appraiser as sourced from the CCC assignment record. In the case where an assignment record is not available, the assignment sent date will be sourced from the Pathways estimate of record. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Catastrophe Name | The name of a catastrophe as indicated in the “Catastrophe” field of the Admin1 tab of Pathways. This field will not be populated for non-Pathways EMS files. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Claim Folder Created Date | The date the claim folder was created at CCC by either a customer interface transaction or CCC Autoverse Assignment Entry. Note this is the date the reports use for the periods, Month , Quarter and Year. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Claim Folder Last Modified Date | The date of the last activity in the CCC claim folder. Note the activity of closing the folder will alter the last modified date. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Claim Number | The alpha-numeric value assigned as the claim number. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| EstSent Date | The date and time the original estimate of record was successfully sent. For non-Pathways claims, this reflects the date and time the EMS is attached to the claim folder. For Pathways claims, this reflects the date and time the estimate hits EZNet. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Inspection Location Street Address | The street address of the vehicle inspection. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Last Estimate Assignment Sent Date | The date the latest estimate assignment was sent from the insurance company to the appraiser, as sourced from the CCC assignment record. In the case where an assignment record is not available, the assignment sent date will be sourced from the Pathways estimate of record. In the event the latest assignment sent is the same as the original, the Last Estimate Assignment Sent Date will be equal to the AsgnSent Date. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Last Post Val Chng Date | The date that the most recent post valuation changes were made to the valuation. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Last Salvage Assignment Sent Date | The date the latest assignment was sent from the insurance company. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Loss Date | The date of loss for a given claim. (Folder Path in CCC® Analytics: Attributes > IMG) | Date is equal to Claim Folder Loss Date, if not present Loss Reported, if either not present Claim Folder Create Date |
| LossRpt Date | The date the loss was reported to the insurance company for a given claim. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Lot Closed Date | Date the salvage assignment was closed (when the salvage vendor was complete with the salvaged vehicle). (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Policy Holder Driver Y/N | Indicator if the vehicle owner for the claim is the policy holder. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Policy Number | The policy number as entered within the appraisal administrative data. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Repair Facility Name | The name entered into the “Repair Site” field within Pathways Admin 2. This field will not be populated for non-Pathways appraisals. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Repair Facility Street Address | The street address entered into the “Repair Site” field within Pathways Admin 2. This field will not be populated for non-Pathways appraisals. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Settlement Date | The date of settlement as specified on the settlement tail returned to CCC for each valuation. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Valuation Date | The date the valuation was generated by CCC. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Valuation Entered Date | The date the valuation was submitted to CCC for valuation. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Valuation Request Number | The number CCC assigns to each valuation completed to uniquely identify each valuation.(Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Vehicle Insured Name | Vehicle insured name listed in the claim folder. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Vehicle License | The license number for the loss vehicle as specified in the appraisal. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Vehicle Location State | The vehicle current location based on vehicle location zip code. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Vehicle Location Zip Code | The vehicle current location zip code. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Vehicle Owner Name | Name of the vehicle owner as defined in the claim folder. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Vehicle Owner Street Address | The street address for the vehicle owner as specified in the appraisal.(Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Vehicle Place of Loss | Claim place of loss as specified by the claim folder. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
| Vehicle VIN | The vehicle identification number as specified for the loss vehicle on the appraisal. (Folder Path in CCC® Analytics: Attributes > IMG) | -- |
Inspection Location Attributes
| Measure | Definition |
|---|---|
| Inspection Location CBSA | Short for “Core Based Statistical Area”, CBSA refers to the Census bureau defined metropolitan areas (areas with a population greater than 50,000) or micropolitan areas (areas with a population between 10,000 – 49,999) that the vehicle inspection took place. (Folder Path in CCC® Analytics: Attributes > Inspection Location) |
| Inspection Location City | The city of the vehicle inspection. The city is derived from the zip code of the inspection location. (Folder Path in CCC® Analytics: Attributes > Inspection Location) |
| Inspection Location County | The county of the vehicle inspection. The county is derived from the zip code of the vehicle inspection location. (Folder Path in CCC® Analytics: Attributes > Inspection Location) |
| Inspection Location Name | The name of the location of the vehicle inspection as set up and maintained within CCC’s systems. (Folder Path in CCC® Analytics: Attributes > Inspection Location) |
| Inspection Location State | The state of the vehicle inspection. State is derived from the zip code of the vehicle inspection location. (Folder Path in CCC® Analytics: Attributes > Inspection Location) |
| Inspection Location Zip Code | The zip code of the vehicle inspection as setup and maintained within CCC's systems or as specified in the Pathways appraisal. (Folder Path in CCC® Analytics: Attributes > Inspection Location) |
Location - Repair Facility Attributes
| Measure | Definition |
|---|---|
| Repair Facility State | The geographical state entered into the “Repair Site” field within Pathways Admin 2. This field will not be populated for non-Pathways appraisals. (Folder Path in CCC® Analytics: Attributes > Location > Repair Facility) |
| Repair Facility Zip Code | The zip code entered into the “Repair Site” field within Pathways Admin 2. This field will not be populated for non-Pathways appraisals. (Folder Path in CCC® Analytics: Attributes > Location > Repair Facility) |
Location - Vehicle Owner Attributes | Measure | Definition |
|---|---|
| Vehicle Owner CBSA | Short for “Core Based Statistical Area”, CBSA refers to the Census bureau defined metropolitan area (areas with a population greater than 50,000) or micropolitan area (areas with a population between 10,000 – 49,999) where the vehicle owner resides. (Folder Path in CCC® Analytics: Attributes > Location > Vehicle Owner) |
| Vehicle Owner City | The city for the vehicle owner. The city is derived from the zip code of the vehicle owner. (Folder Path in CCC® Analytics: Attributes > Location > Vehicle Owner) |
| Vehicle Owner County | The county for the vehicle owner. The city is derived from the zip code of the vehicle owner. (Folder Path in CCC® Analytics: Attributes > Location > Vehicle Owner) |
| Vehicle Owner State | The state for the vehicle owner. The state is derived from the zip code of the vehicle owner. (Folder Path in CCC® Analytics: Attributes > Location > Vehicle Owner) |
| Vehicle Owner Zip Code | The zip code for the vehicle owner as specified in the claim folder. (Folder Path in CCC® Analytics: Attributes > Location > Vehicle Owner) |
Loss Location Attributes
| Measure | Definition |
|---|---|
| Loss Location CBSA | Short for “Core Based Statistical Area”, CBSA refers to the Census bureau defined metropolitan areas (areas with a population greater than 50,000) or micropolitan areas (areas with a population between 10,000 – 49,999) based on the Loss Zip Code of a valuation. (Folder Path in CCC® Analytics: Attributes > Location > Loss Location) |
| Loss Location City | City for the location of the loss. The City is derived from the Zip Code of the Loss Location. (Folder Path in CCC® Analytics: Attributes > Location > Loss Location) |
| Loss Location County | County for the location of the loss. The County is derived from the Zip Code of the Loss location. (Folder Path in CCC® Analytics: Attributes > Location > Loss Location) |
| Loss State | State for the location of the loss. The County is derived from the Zip Code of the Loss location. (Folder Path in CCC® Analytics: Attributes > Location > Loss Location) |
| Loss Zip Code | The zip code of the loss location (where loss location is determined by the vehicle owner’s address). (Folder Path in CCC® Analytics: Attributes > Location > Loss Location) |
MOI Attributes
| Measure | Definition | Formula |
|---|---|---|
| MOI Appraiser Type | Appraiser type of the last assignment before the estimate if that record exists, if it does not exist the data is taken from the estimate of record. This is used to help calculate the Method of Inspection. | -- |
| MOI Inspection Location | Inspection location of the last assignment before the estimate if that record exists, if it does not exist the data is taken from the estimate of record. This is used to help calculate the Method of Inspection. | -- |
| Inspection Type | Inspection type of the last assignment before the estimate if that record exists, if it does not exist the data is taken from the estimate of record. This is used to help calculate the Method of Inspection. | -- |
| Method of Inspection | Method of inspection is a mapped value from MOI Appraiser Type, MOI Inspection Location, and Inspection Type. Because the base attributes are pulled from the last assignment before the estimate (if it exists, if not values are mapped from the estimate of record) this value is also comes from the last assignment before the estimate if available. | -- |
Policy Attributes | Measure | Definition |
|---|---|
| Book of Business | The book of business associated to the claim. Business values include: (Standard, Non-Standard, Unknown). (Folder Path in CCC® Analytics: Attributes > Policy) |
| Line of Business | National Association of Insurance of Commissioners (NAIC) categories of claim coverage "Lines". Line values are: (Aircraft, Allied lines, Auto Liability, Auto Physical Damage, Boiler and Machinery, Burglary and Theft, Commerical Multiple - Peril, Credit Accident and Health, Credit International, Earthquake, Farm owners Multiple - Peril, Fidelity, Financial Guaranty, Fire Coverage, Group Accident and Health, Homeowners Multiple - Peril, Inland Marine, Medical Malpractice, Mortgage Guaranty, Non-proportional assumed reinsurance - Financials, Non-proportional assumed reinsurance - Liability, Non-proportional assumed reinsurance - Property, Ocean Marine, Other, Other Accident and Health, Other Liability, Product Liability, Surety, Unknown, Workers' Compensation). (Folder Path in CCC® Analytics: Attributes > Policy) |
| Loss Category | The type of coverage for a particular claim. Valid loss categories include: (Collision, Comprehensive, Liability, Other, Unknown). (Folder Path in CCC® Analytics: Attributes > Policy) |
| Policy Type | Type of Insurance policy covering the claim. Types include: (Commercial, Personal, Unknown). (Folder Path in CCC® Analytics: Attributes > Policy) |
Underwriting Company Attributes
| Measure | Description |
|---|---|
| Underwriting Company |
The assigned insurance company populated by the claim assignment. Commonly referred to Secondary Company. When populated the Underwriting Company is the insurance company on the estimate. When not populated, an assigned insurance company was not selected on the assignment. (Folder Path in CCC® Analytics: Attributes > Underwriting Company) |
Vehicle Attributes
| Measure | Definition | |
|---|---|---|
| Body Category |
Body Categories drill to Types to Body Styles. Categories include:
|
|
| Body Style |
Vehicle Body Style is the categorization of vehicles across all manufacturers and makes based on their body style. Categories include:
|
|
| Door Style | The count of doors on the loss vehicle as specified in the vehicle appraisal. (Folder Path in CCC® Analytics: Attributes > Vehicle) | |
| Engine Code | The engine code as specified for the loss vehicle on the appraisal. (Folder Path in CCC® Analytics: Attributes > Vehicle) | |
| Make | Vehicle Make is the make as decoded from the VIN. (Folder Path in CCC® Analytics: Attributes > Vehicle) | |
| Manufacturer | Vehicle Manufacturer groups together different vehicle makes based on the global manufacturer. For example: GM as a manufacturer would drill to vehicle makes such as Pontiac, Chevrolet, etc. (Folder Path in CCC® Analytics: Attributes > Vehicle) | |
| Model | The vehicle model name as specified the vehicle appraisal. (Folder Path in CCC® Analytics: Attributes > Vehicle) | |
| Source |
Vehicle Source are global regions, based on the Manufacturer's Corporate Office Country of origin. Categories:
For example, a Honda vehicle source is considered Asian, regardless of whether the car was actually manufactured in the U.S. or in Japan. All Vehicle Source drills to Manufacturers then to Makes.
|
|
| Type |
Vehicle Type is the categorization of vehicles based on body style groupings.
|
|
| Vehicle Style |
The vehicle style as specified on the appraisal for the loss vehicle.
|
|
| Vehicle VIN |
The vehicle identification number as specified for the loss vehicle on the appraisal.
|
|
| Vehicle |
This folder includes such attributes as Sources, Manufacturers, Makes, Body Categories, Types, and Body Styles.
|
Metrics Group
Audit Metrics
| Measure | Description | Formula |
|---|---|---|
| Advisor Cnt | The total count of Advisor reports completed on a claim. (Folder Path in CCC® Analytics: Metrics > Audit) | -- |
| Advisor Exception Amt | The total variance dollar amount for all Advisor exceptions for a claim. (Folder Path in CCC® Analytics: Metrics > Audit) | -- |
| Advisor Exception Cnt | The total exception count for all Advisor exceptions for claim. (Folder Path in CCC® Analytics: Metrics > Audit) | -- |
| Audit Cnt | The total count of Accumark Audit completed on the claim. (Folder Path in CCC® Analytics: Metrics > Audit) | -- |
| Audit Exception Amt | Total number of exception from Accumark Audit. (Folder Path in CCC® Analytics: Metrics > Audit) | -- |
| Audit Exception Cnt | Total number of exception from Accumark Audit. (Folder Path in CCC® Analytics: Metrics > Audit) | -- |
Collision Metrics
| Measure | Definition |
|---|---|
| Appraisal Cnt | Total number of Claims where an appraisal was generated and added to the claim folder. Even if a claim has multiple supplements it will be considered as a single appraisal. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Collision Estimating > Productivity) |
| Avg Total Cost of Repairs | Average cost per claim, including all estimate and supplement dollars. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Collision Estimating > Severity) |
| Bumper Repair Cnt | The count of bumper parts that are defined as a repair action from parts reporting. |
| Bumper Replaced Cnt | The count of bumper parts that are defined as a replace action from parts reporting. |
| Claim Cnt for Driveable and Non-Driveable | Total Claim count where the Claim Folder Driveable Flag is equal to Driveable or Non-Driveable |
| Claim Cnt for Non-Driveable | Total Claim count where the Claim Folder Driveable Flag is equal to Non-Driveable |
| Estimate Amt | This is the sum of PreTax Amt + Tax Amt for all claims/appraisals that are estimates (file suffix = E01). Equivalent to the Total Cost of Repairs on the print image for any non-supplement claims/appraisals. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Collision Estimating > Severity) |
| Non-Driveable % of Claim Vol | The percent of claims where the vehicle is not driveable as a percent of the total claim volume. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Collision Estimating > Productivity) |
| Supplement Cnt | The count of supplements generated on that appraisers' estimates, regardless of whether he/she generated the supplements or not. This same metric is available on the "Supplement Analysis Report" - and represents a slightly different value - here it is the count of supplements generated by the 'File Appraiser' regardless of whether he/she generated the original estimate. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Collision Estimating > Productivity) |
| Total Repair Cost | This is the sum of PreTax Amt + Tax Amt. Equivalent to the Total Cost of Repairs on the print image. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Collision Estimating > Severity) |
| Vehicle Odometer | The sum of all individual vehicle odometers. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Collision Estimating > Other) |
Cycle Time Metrics
| Measure | Definition | Formula |
|---|---|---|
| AsgnRetrieve to EstSent Days Avg | Average number of days between the date the assignment was retrieved by the appraiser and the date the estimate was added to the Claim folder. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time) | AsgnRetrieve to EstSent Days / AsgnRetrieve to EstSent Cnt |
| AsgnSent to Valuation Days Avg | Average number of days between the date the assignment was sent to the appraiser and the date the valuation was generated by CCC. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time) | -- |
| Claim Folder Created to Last Modified Days Avg | The average number of days between the claim folder created date and the last time the claim folder was modified. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time) | Claim Folder Created to Last Modified Days / Claim Folder Created to Last Modified Cnt |
| Last Estimate Assignment Sent to AsgnRetrieve Days Avg | Average number of days between the date the latest estimate assignment was sent and the date the assignment was retrieved. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time) | Last Estimate Assignment Sent to AsgnRetrieve Days / Last Estimate Assignment Sent to AsgnRetrieve Cnt |
| Loss to LossRpt Days Avg | Average number of days from the loss date to the loss report date. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time) | -- |
| LossRpt to EstSent Days Avg | Average number of days between the date the loss was reported and the date the estimate was uploaded to Autoverse or uploaded through EZNet. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time) | LossRpt to EstSent Days / LossRpt to EstSent Cnt |
| LossRpt to Last Estimate Assignment Sent Days Avg | Average number of days between the loss reported date and the last estimate assignment date. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time) | LossRpt to AsgnSent Days / LossRpt to AsgnSent Cnt |
| LossRpt to Lot Closed Days Avg | Average number of days between the date the loss was reported and the date the salvage assignment was closed. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time) | LossRpt to Salvage Assignment Sent Days / LossRpt to Salvage Assignment Sent Cnt |
Cycle Time - Days and Counts Metrics
| Measure | Definition | Formula |
|---|---|---|
| AsgnRetrieve to EstSent Cnt | The total count of claims with valid dates and correct order for assignment retrieved and estimate sent date. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| AsgnRetrieve to EstSent Days | The total number of days from the assignment retrieved date to the estimate sent date. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| AsgnSent to Valuation Cnt | The total count of claims with a valid assignment sent date preceding and valuation date. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| AsgnSent to Valuation Days | The total number of days between the date the assignment was sent to the appraiser and the date the valuation was generated by CCC. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| Claim Folder Created to Last Modified Cnt | The total number of claims with valid claim folder created date preceding the last date the claim folder was modified. Note if only single activity has been completed for a claim the count will be 0. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| Claim Folder Created to Last Modified Days | The total days between the claim folder create date and the last claim folder modified date. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| Last Estimate Assignment Sent to AsgnRetrieve Cnt | The total count of claims where the latest estimate assignment sent date was valid and preceded a valid assignment retrieved date. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| Last Estimate Assignment Sent to AsgnRetrieve Days | The total number of days between the date the latest estimate assignment was sent and the date the assignment was retrieved. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| Loss to LossRpt Cnt | The total count of claims with a valid Loss date that precedes the Loss Report date. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| Loss to LossRpt Days | The total number of days from the date of loss to the date the loss was reported. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| LossRpt to EstSent Cnt | The total count of claims with a valid date of loss report that precedes a valid date that the estimate was successfully attached to the Autoverse claim folder or uploaded through EZNet. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| LossRpt to EstSent Days | The total number of days from the loss reported date to the date that the estimate was successfully attached to the Autoverse claim folder or uploaded through EZNet. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| LossRpt to Last Estimate Assignment Sent Cnt | The total count of claims where a valid loss reported date precedes the date the last estimate assignment was sent. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| LossRpt to Last Estimate Assignment Sent Days | The total days between the loss report date and the last estimate assignment sent date. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| LossRpt to Lot Closed Cnt | The total count of claims where valid loss report date precedes the date of the salvage closed. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| LossRpt to Lot Closed Days | The total days between the loss report date and the date of the salvage close. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| LossRpt to First Valuation Cnt | The total count of claims with a valid loss report date precedes the first date of valuation. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| LossRpt to Last Valuation Cnt | The total count of claims with a valid loss report date precedes the last date of valuation. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| LossRpt to First Valuation Days | The total number of days between loss report date and the first date of valuation. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| LossRpt to Last Valuation Days | The total number of days between loss report date and the last date of valuation. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | -- |
| LossRpt to First Valuation Days Avg | Average number of days between the loss report date and the first date of valuation. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | LossRpt to Last Valuation Days / LossRpt to Valuation Cnt |
| LossRpt to Last Valuation Days Avg | Average number of days between the loss report date and the last date of valuation. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Cycle Time > Days and Cnts) | LossRpt to Last Valuation Days / LossRpt to Valuation Cnt |
Productivity Metrics
| Measure | Description |
|---|---|
| Claim Folder Cnt | Total Number of Claim Folders created. This count does not require the completion of an Estimate or Valuation. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Productivity) |
Reinspection Metrics
| Measure | Description |
|---|---|
| Over Estimated Amt | The Total Over Estimated amount for all reinspection data of the claim. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Reinspection) |
| Reinspection Cnt | The total number of Reinspections completed on the claim. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Reinspection) |
| Total Exception Cnt | Total number of Reinspection exceptions for the claim folder. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Reinspection) |
| Under Estimated Amt | Total Under Estimated Amount from all reinspection exceptions for the claim folder. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Reinspection) |
Salvage Metrics
| Measure | Description | Formula |
|---|---|---|
| Avg Gross Recovery Amt | Average Salvage Gross Recovery Amount per Salvage count. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | Gross Recovery Amt / Salvage Cnt |
| Avg Net Recovery Amt | Average Net Recovery amount per claim with salvage count. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | Net Recovery Amt / Salvage Cnt |
| Gross Recovery Amt | For comparison claims that have a settlement decision made (i.e. Repairable or Total Loss), this is the gross amount for the claim. If the settlement decision is Total Loss, this is equivalent to the Total Loss Gross Amt. If the settlement decision is Repairable, this is equivalent to the Repairable Gross Amt. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | -- |
| LossRpt to Lot Closed Cnt | The total count of claims where valid loss report date precedes the date of the salvage closed. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | -- |
| LossRpt to Lot Closed Days | The total days between the loss report date and the date of the salvage close. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | -- |
| LossRpt to Lot Closed Days Avg | Average number of days between the date the loss was reported and the date the salvage assignment was closed. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | LossRpt to Salvage Assignment Sent Days / LossRpt to Salvage Assignment Sent Cnt |
| Net Recovery Amt | For comparisons with a settlement decision (i.e. Repairable or Total Loss), this is the net amount of the claim accounting for the deductible amount. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | Gross Recovery Amt - (Vendor Total Fee Amt + Vendor Total Advance Charges Amt) |
| Salvage Assignment Cnt | Total number of instances a salvage assignment was generated. For a given claim, there may be one or more salvage assignment generated. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | -- |
| Salvage Cnt | Total number of claims with salvage assignments. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | -- |
| Vendor Additional Fee Amt | Total dollars for additional fees charged by the vendor. Additional fees may include, but are not limited to, auction fees, environmental smog fees, new key fees, photo fees, license plate removal fees, etc. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | -- |
| Vendor Advance Misc Amt | Total dollars for advanced miscellaneous charges as reported by the salvage vendor. This amount may differ from what was entered in the salvage assignment. Advance miscellaneous charges may include, but are not limited to, labor, oil changes, hazardous materials, repossession fees, dry fees, impound fees, etc. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | -- |
| Vendor Advance Storage Amt | Total dollars for advance storage charges as reported by the salvage vendor. Advance storage is the amount paid by the salvage vendor to the pick-up location on behalf of the insurance company. This amount may differ from what was entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | -- |
| Vendor Advance Tax Amt | Total dollars for advance tax charges as reported by the salvage vendor. Advance tax is the amount the paid by the salvage vendor to the pick-up location on behalf of the insurance company. This amount may differ from what was entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | -- |
| Vendor Advance Towing Amt | Total dollars for advance towing charges as reported by the salvage vendor. Advance towing is the amount paid by the salvage vendor to the pick-up location on behalf of the insurance company. This amount may differ from what was entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | -- |
| Vendor Estimating Fee Amt | Total vendor fees to prepare the appraisal for the salvage vehicle. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | -- |
| Vendor Storage Fee Amt | Total vendor fees incurred for storage of the salvage vehicle at the salvage yard. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | -- |
| Vendor Title Processing Fee Amt | Total vendor fees incurred for processing the title. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | -- |
| Vendor Total Advance Charges Amt | Total advance charges paid by the salvage vendor to the pick-up location on behalf of the insurance company. This amount may differ from what was entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | Vendor Advance Tax Amt + Vendor Advance Storage Amt + Vendor Advance Towing Amt + Vendor Advance Misc Amt |
| Vendor Total Fee Amt | Total dollars for all vendor fees incurred during the salvage workflow process. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Salvage) | Vendor Additional Fee Amt + Vendor Estimating Fee Amt + Vendor Storage Fee Amt + Vendor Towing Fee Amt + Vendor Title Processing Fee Amt |
| Vendor Towing Fee Amt | Total vendor fees incurred for tows occurring after the initial pick-up. | -- |
Total Loss Metrics
| Measure | Definition | Formula |
|---|---|---|
| Final Valuation Amt Avg | The average Final Valuation Amount based on those valuations included in the Valuation Count. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Total Loss) | Final Valuation Amt / Valuation Cnt |
| Valuation Amt | Local market value amount as determined by CCC valuation methodology. Value of vehicle prior to adjustments for condition, refurbishments, Pre- and/or PostTax Adjustments, and Sales Tax. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Total Loss) | -- |
| Valuation Amt Avg | The average Valuation Amount based on those claim folders including a valuation count. | -- |
| Valuation Cnt | The number of Total Loss valuation requests processed by CCC for the specified parameters. (Folder Path in CCC® Analytics: Metrics > Claim Insight > Total Loss) | -- |
